Ongoing support and monitoring
A site without ongoing support is technical debt accruing in silence.
An out-of-date plugin, an expired certificate, hosting nobody monitors. The site looks fine right up until it stops working at the worst possible moment. Ongoing support is not an expense — it is what stops a costly problem happening.
Why it matters
What happens when a site has no ongoing support.
An out-of-date plugin is an open door
Most attacks on websites happen through out-of-date software. It is not bad luck — it is a lack of ongoing support.
A backup that was never tested is not a backup
Having the file is not enough. If nobody verified it restores correctly, it does not exist when you need it.
Your site going down does not announce itself
Without monitoring, your site can be down for hours or days before anyone notices. Lost leads, damaged credibility.
Plans
Choose the level of support you need.
If you are not clear on the technical state of your site, a prior diagnostic helps you choose the right plan.
Base
For stable sites that need basic oversight.
- 24/7 uptime monitoring
- Monthly site backup
- Critical security updates
- 1 hour of technical support per month
- Monthly status report
Standard
For companies actively using their site as a commercial channel.
- Everything in the Base plan
- Fortnightly site backup
- CMS and plugin updates
- 3 hours of technical support per month
- Detailed monthly report
- Six-monthly performance review
Priority
For critical sites that cannot afford to wait.
- Everything in the Standard plan
- Daily site backup
- Priority support (same-day response)
- Quarterly performance review + baseline technical SEO
- Priority handling of technical emergencies
Urgent technical problem right now?
Email us about an urgent issue →What it covers
Everything a website in production needs.
Monitoring
Continuous uptime checks. If the site goes down, we know before you do.
Backups
Full site copies (files + database) with periodic restore verification.
Updates
CMS, plugins, themes and dependencies. Applied with judgement, not automatically.
Technical support
Bug fixes, minor adjustments and technical questions within the plan’s hours.
Security
Monitoring for known vulnerabilities, active SSL certificate and security headers.
Reports
A monthly summary of the site: uptime, actions taken and observations.
When was your site last backed up?
Prevention costs less
than recovering from a problem.
Tell us about your site and we will recommend the plan that fits your case.
Ask about a plan